SGL supplies many national and international organisations with quality products and services. Some of which are shown below.
Customer Focused Culture
SGL offer the highest standards of customer service coupled with innovative products and expert craftsmanship. We have developed an outstanding reputation in the marketplace through our ability to manage complex projects, react quickly and deliver on time without sacrificing performance and quality.
Customer Service Charter
We communicate our Customer Service Charter to all our stakeholders, in that;
- We aim to respond to all customer enquiries within 72 hours, providing price and delivery date confirmation.
- We will not over-promise and under-deliver on projects where requested delivery expectations are not achievable.
- We understand the importance to your business in adhering or improving of your timescale expectations.
- We are open and transparent with progress information, providing accurate and timely responses and periodic updates to ensure that the client is informed.
In addition, SGL supports clients in a number of ways, two of which are shown below.
Product Supply Basis
SGL can supply bespoke products manufactured in accordance with client drawings and design specifications.
SGL can also supply products from their standard range. Please see our product range for further information.
Financing large, capital items of equipment can be difficult. Therefore we have created 'StanLeasing' within the Standard Group. This company provides equipment hire/financed solutions for clients who prefer leasing equipment rather than purchasing it outright, from day one.
Supply Partnership Basis
SGL are also keen to establish longer-term contractual relationships with clients, as service agreements have mutual benefits for both the client and the supplier.
Such agreements would typically include a single or multi-site client specific product price list, which set for an agreement period based on an assumed volume of business. These alliances work well as the client gains price reductions from the suppliers increased economies of scale.
The agreement would also typically include a service element, whereby pre-agreed stock levels, and/or consignment stock is held by the client to help minimise process line distruptions in the event of equipment failure.
Repair and maintenance work of glass-lined equipment could also be included in the supply contract as part of a planned, supply alliance. This work typically includes the planned replacement and upgrade of glass-lined equipment, in a pre-agreed rolling program or as equipment condition monitoring data dictates.
For further information on supply contracts, please do not hesitate to contact us.
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